The insurance industry frequently talks about policy holders, policy numbers or risks.
“That’s no way to talk about a customer. A customer has needs and demands, they need to be treated as a customer”, says Jonathan.
Built on his 30 years of experience within the insurance space, Jonathan shares the journey of founding HUGHUB, a digital engagement layer which can sit on top of or independent of legacy technology to offer an innovative, new and intelligent way of engaging with customers.
Jonathan talks through the key benefits for customers and the operational efficiencies the tech provides for insurance retailers as well as the entrepreneurial edge the HUGHUB team look for when recruiting.
“There’s a digital transformation layer which customers expect. If you don’t give it to them, they’ll find someone who will.”
The Insurance Coffee House Podcast is hosted by Nick Hoadley, CEO of Insurance Search, the Executive Search Consultancy for growing Insurance and Insurtech businesses in the United States and UK.